Privacy Policy

Introduction

Machinise (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use MachineCraft, our AI platform for composable intelligence solutions.

We are fully aligned with the General Data Protection Regulation (GDPR) for visitors in the European Economic Area (EEA), and with relevant laws in Japan, France, and other regions where we operate.

Who We Are

MachineCraft is a product of Machinise, a technology company providing AI-powered products, services, and consulting.

We operate globally from offices in Tokyo, Japan and Toulouse, France.

You may contact us at: privacy@machinise.com

What Information We Collect

We may collect and process the following types of data:

Information You Provide Voluntarily

• Waitlist Registration: Email address for alpha access notifications
• Contact Forms: Name, email address, company, message content
• Demo Requests: Name, job title, contact information
• Platform Usage: AI workflows, agents, and configurations you create
• Feedback and Support: Information you provide when seeking help or providing feedback

Automatically Collected Data

• Device and browser type
• IP address and approximate location
• Referring website or search engine
• Page views, time on site, and interactions
• Platform usage patterns and performance metrics
• AI model interaction logs (anonymized)

We may use third-party analytics services like Google Analytics (with IP anonymization enabled) or privacy-conscious alternatives such as Plausible Analytics.

How We Use Your Data

We use your data to:

• Provide access to MachineCraft platform features
• Process waitlist registrations and send alpha access notifications
• Respond to inquiries, support requests, and demo requests
• Improve our AI platform, website, and services
• Understand user behavior and platform usage patterns
• Enhance AI model performance and accuracy
• Comply with legal obligations
• Send important updates about MachineCraft (with your consent)

We do not sell your personal data.

AI and Data Processing

MachineCraft is an AI platform that processes data to provide intelligent solutions. We want to be transparent about how your data is used in AI processing:

• Input Data: Data you provide to AI agents and workflows is processed to generate responses and perform tasks
• Training Data: We may use anonymized, aggregated usage data to improve our AI models
• No Personal Identification: We do not use personal data to train AI models without explicit consent
• Data Retention: AI processing data is retained only as long as necessary for service provision

Cookies & Tracking

We use cookies for:

• Website analytics (optional/consented)
• Saving language or UI preferences
• Improving site performance
• Platform authentication and session management

You may opt out or disable non-essential cookies using our cookie banner or browser settings. We respect “Do Not Track” signals.

Legal Basis for Processing (Under GDPR)

We process personal data on one or more of the following bases:

• Consent: Newsletter sign-up, analytics, marketing communications
• Contractual Necessity: Platform access, demo requests, support services
• Legitimate Interest: Improving our platform, security, fraud prevention
• Legal Obligation: Compliance with applicable laws and regulations

You may withdraw your consent at any time by emailing: privacy@machinise.com

Data Storage & Retention

Personal data is stored securely on servers within the EEA or Japan. Data is stored only as long as necessary to fulfill its purpose:

• Waitlist Data: Retained until you request removal or the alpha launch
• Platform Usage: Retained for service provision and improvement
• Analytics Data: Anonymized and retained for up to 12 months
• Support Requests: Retained for up to 2 years for service quality

Data Sharing & Processors

We may share data with trusted third parties that help us operate MachineCraft, such as:

• Web hosting and cloud infrastructure providers
• Analytics and monitoring services
• Email delivery platforms (for notifications)
• AI model hosting and processing services
• Customer support and communication tools

All processors comply with GDPR and similar data protection standards.

Your Rights (Under GDPR)

If you're located in the EEA or UK, you have the right to:

• Access your personal data
• Correct or update inaccurate data
• Request deletion (“Right to be forgotten”)
• Restrict or object to processing
• Port your data to another provider
• Lodge a complaint with your local Data Protection Authority

To exercise any of these rights, contact: privacy@machinise.com

International Transfers

We may transfer your data between Japan, the EU, and other countries where we operate. In all cases, we ensure that adequate data protection safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions.

Children's Privacy

MachineCraft is not intended for children under 16. We do not knowingly collect personal data from minors.

Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified by email.

Contact Us

If you have any questions about this Privacy Policy or your personal data: